Troubleshooting
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      1. mAIscribe Knowledge Base
      2. Troubleshooting

      Audio Troubleshooting

      Important steps to resolve common audio issues on Mac and Windows

      mAIscribe relies on high-quality audio input to generate accurate notes. If you're experiencing issues with your microphone, follow this guide to diagnose and fix the problem.

      Step 1: Check Your Microphone is Detected

      Mac (Built-in or External Microphone)

      1. Click the Apple menu  and go to System Settings.

      2. Select Sound > Input.

      3. Look for your microphone in the list:

        • If using the built-in microphone, ensure iMac/MacBook Microphone is selected.

        • If using an external microphone, confirm it appears and is selected.

      4. Speak into the microphone and check if the input level bar moves.

        • If no movement, try increasing the Input Volume slider.

      Windows (Built-in or External Microphone)

      1. Right-click the Speaker icon 🔊 in the taskbar and select Sound settings.

      2. Scroll down to Input and look for your microphone under Choose a device for speaking or recording.

        • If using the built-in microphone, select Microphone (Internal).

        • If using an external microphone, make sure it appears and is selected.

      3. Speak into the microphone and check the Test your microphone bar for activity.

        • If there’s no movement, increase the Microphone volume in Device properties.

      🔹 If your microphone is not detected:

      • Disconnect and reconnect an external microphone.

      • Restart your computer and check again.

      Step 2: Ensure Microphone Access is Enabled

      Mac: Allow Microphone Access for Your Browser

      1. Go to System Settings > Privacy & Security > Microphone.

      2. Ensure your web browser (e.g., Chrome, Safari, Edge) is enabled.

      Windows: Allow Microphone Access for Your Browser

      1. Open Settings > Privacy & security.

      2. Click Microphone and ensure Microphone access is ON.

      3. Scroll down and ensure your web browser is listed and enabled.

      Step 3: Check Your Browser Settings

      1. Open mAIscribe in Chrome.

      2. Click the lock Screenshot 2025-03-28 at 16.46.09 icon in the address bar.
        Ensure Microphone access is Allowed. 

        Screenshot 2025-03-28 at 16-20-46-jpgScreenshot 2025-07-23 at 19-17-35-jpg

      3. If you have only one microphone connected, you simply need to allow it. If you have more than one, make sure you have the correct one selected.
        image (3)-png

      Step 4: Check your Google Chrome settings:

      1. Open Google Chrome
      2. At the top right, click→ Settings
      3. Click Privacy and security → Site settings → Microphone
      4. Check if you have the correct microphone selected
        Screenshot 2025-06-06 at 10.14.26
      5. Check that the mAIscribe address is in the 'allowed to use' list.

        Screenshot 2025-03-28 at 16.19.39-1
      6. If the mAIscribe address is not listed as 'Allowed to use', click on it and change the dropdown menu next to 'Microphone' to 'Allow'. Screenshot 2025-03-28 at 16.22.31-1
       

      Step 5: Fix Low or No Audio Pickup

      Mac

      1. Go to System Settings > Sound > Input.

      2. Increase the Input Volume slider.

      3. If using an external microphone, unplug and reconnect it.

      Windows

      1. Open Control Panel > Sound > Recording.

      2. Select your microphone and click Properties.

      3. Under the Levels tab, increase the Microphone volume.

      4. Disable Microphone Enhancements if they are enabled.

      Step 6: Avoid Common Issues

      ✅ Do not mute your microphone

      • Check your physical microphone (if external) for a mute switch.

      • Some headsets have a mute button—double-check if it’s on.

      ✅ Prevent browser conflicts

      • Close any other tabs or apps using the microphone (e.g., Zoom, Teams).

      ✅ Check internet speed & stability

      • A slow connection can cause delays or audio dropouts.
      • If needed, restart your Wi-Fi router.

      Final Step: Restart Everything

      1. Restart your browser and try again.

      2. Restart your computer if the issue persists.


      Detailed video on Windows settings

      From 0' til 2'22" - How to set up and test your audio settings

      From 2'23"- How to set up and troubleshoot if using a remote desktop