--- title: Audio Troubleshooting description: Important steps to resolve common audio issues on Mac and Windows --- [Skip to content](https://help.maiscribe.com.au/audio-troubleshooting#main-content) ![mAIscribe - main logo - hi-res (4000 x 1000 px).png\]](https://help.maiscribe.com.au/hs-fs/hubfs/mAIscribe%20-%20main%20logo%20-%20hi-res%20(4000%20x%201000%20px).png?width=200&height=50&name=mAIscribe%20-%20main%20logo%20-%20hi-res%20(4000%20x%201000%20px).png) Open main navigation Close main navigation Hi there :) How can we help you? - There are no suggestions because the search field is empty. 1. [mAIscribe Knowledge Base](https://help.maiscribe.com.au/?hsLang=en) 2. [Troubleshooting](https://help.maiscribe.com.au/troubleshooting?hsLang=en) # Audio Troubleshooting ## Important steps to resolve common audio issues on Mac and Windows mAIscribe relies on high-quality audio input to generate accurate notes. If you're experiencing issues with your microphone, follow this guide to diagnose and fix the problem. First, check you have the correct microphone selected: ![](https://help.maiscribe.com.au/hs-fs/hubfs/Screenshot%202025-12-08%20at%2015.04.30.jpg?width=380&height=394&name=Screenshot%202025-12-08%20at%2015.04.30.jpg) If you don't see the 3 green checks at the bottom, try the steps listed below to identify the issue. ### **Step 1: Check Your Microphone is Detected** #### **Mac (Built-in or External Microphone)** 1. Click the **Apple menu**  and go to **System Settings**. 2. Select **Sound** > **Input**. 3. Look for your microphone in the list: - If using the **built-in microphone**, ensure **iMac/MacBook Microphone** is selected. - If using an **external microphone**, confirm it appears and is selected. 4. Speak into the microphone and check if the **input level bar** moves. - **If no movement**, try increasing the **Input Volume** slider. #### **Windows (Built-in or External Microphone)** 1. Right-click the **Speaker icon** 🔊 in the taskbar and select **Sound settings**. 2. Scroll down to **Input** and look for your microphone under **Choose a device for speaking or recording**. - If using the **built-in microphone**, select **Microphone (Internal)**. - If using an **external microphone**, make sure it appears and is selected. 3. Speak into the microphone and check the **Test your microphone** bar for activity. - If there’s no movement, increase the **Microphone volume** in **Device properties**. **🔹 If your microphone is not detected:** - Disconnect and reconnect an external microphone. - Restart your computer and check again. ### **Step 2: Ensure Microphone Access is Enabled** #### **Mac: Allow Microphone Access for Your Browser** 1. Go to **System Settings** > **Privacy & Security** > **Microphone**. 2. Ensure your supported browser (Google Chrome or Microsoft Edge) is **enabled**. #### **Windows: Allow Microphone Access for Your Browser** 1. Open **Settings** > **Privacy & security**. 2. Click **Microphone** and ensure **Microphone access** is **ON**. 3. Scroll down and ensure your web browser is listed and enabled. ### **Step 3: Check Your Browser Settings** 1. Open **mAIscribe** in Chrome or Edge. 2. Click the **lock ![](https://help.maiscribe.com.au/hs-fs/hubfs/Screenshot%202025-03-28%20at%2016.46.09.jpg?width=48&height=48&name=Screenshot%202025-03-28%20at%2016.46.09.jpg) icon** in the address bar. Ensure **Microphone access** is **Allowed**.![](https://help.maiscribe.com.au/hs-fs/hubfs/Screenshot%202025-12-04%20at%2016.27.15.jpg?width=475&height=525&name=Screenshot%202025-12-04%20at%2016.27.15.jpg)![](https://help.maiscribe.com.au/hs-fs/hubfs/Screenshot%202025-07-23%20at%2019-17-35-jpg.jpeg?width=387&height=336&name=Screenshot%202025-07-23%20at%2019-17-35-jpg.jpeg) 3. If you have only one microphone connected, you simply need to allow it. If you have more than one, make sure you have the correct one selected. ![](https://help.maiscribe.com.au/hs-fs/hubfs/Screenshot%202025-12-04%20at%2016.27.28.jpg?width=319&height=346&name=Screenshot%202025-12-04%20at%2016.27.28.jpg) ### **Step 4: Check your Chrome or Edge settings:** 1. Open Google Chrome or Microsoft Edge ![](https://storage.googleapis.com/support-kms-prod/rRJpIiBBi9EGEG8yeU0T48bNDuOtYXttzLoa) 2. At the top right, click![](https://lh3.googleusercontent.com/oLoRPrHJd7m46sWijX6zBWnEnfslP62AxJSwt5Nj0bNbpaYHz2pyscExleiofsH2kQ=h36)→ **Settings** 3. In Chrome, click **Privacy and security** → **Site settings** → **Microphone**. In Edge, click **Cookies and site permissions** → **Microphone** 4. Check if you have the correct microphone selected ![](https://help.maiscribe.com.au/hs-fs/hubfs/Screenshot%202025-06-06%20at%2010.14.26.jpg?width=670&height=345&name=Screenshot%202025-06-06%20at%2010.14.26.jpg) 5. **Check that the mAIscribe address is in the 'allowed to use' list. ![](https://help.maiscribe.com.au/hs-fs/hubfs/Screenshot%202025-03-28%20at%2016.19.39-1.jpg?width=670&height=344&name=Screenshot%202025-03-28%20at%2016.19.39-1.jpg)** 6. If the mAIscribe address is not listed a**s 'Allowed to use',** click on it and change the dropdown menu next to **'Microphone'** to **'Allow'. ![](https://help.maiscribe.com.au/hs-fs/hubfs/Screenshot%202025-03-28%20at%2016.22.31-1.jpg?width=670&height=649&name=Screenshot%202025-03-28%20at%2016.22.31-1.jpg)** ### **Step 5: Fix Low or No Audio Pickup** #### **Mac** 1. Go to **System Settings** > **Sound** > **Input**. 2. Increase the **Input Volume** slider. 3. If using an **external microphone**, unplug and reconnect it. #### **Windows** 1. Open **Control Panel** > **Sound** > **Recording**. 2. Select your microphone and click **Properties**. 3. Under the **Levels** tab, increase the **Microphone volume**. 4. Disable **Microphone Enhancements** if they are enabled. ### **Step 6: Avoid Common Issues** ### ✅ **Do not mute your microphone** - Check your physical microphone (if external) for a **mute switch**. - Some headsets have a mute button—double-check if it’s on. ### ✅ **Prevent browser conflicts** - Close any other tabs or apps using the microphone (e.g., Zoom, Teams). ### ✅ **Check internet speed & stability** - A slow connection can cause delays or audio dropouts. - If needed, restart your Wi-Fi router. ### **Final Step: Restart Everything** 1. **Restart your browser** and try again. 2. **Restart your computer** if the issue persists.   --- ### **Detailed video on Windows settings** From 0' til 2'22" - How to set up and test your audio settings From 2'23"- How to set up and troubleshoot if using a remote desktop   - [FAQs](https://help.maiscribe.com.au/faqs?hsLang=en) - [Getting started](https://help.maiscribe.com.au/getting-started?hsLang=en) - [Troubleshooting](https://help.maiscribe.com.au/troubleshooting?hsLang=en) - [General](https://help.maiscribe.com.au/general?hsLang=en) - [Privacy & Security](https://help.maiscribe.com.au/privacy-security?hsLang=en) - [Pricing & Plans](https://help.maiscribe.com.au/pricing-plans?hsLang=en) 💪Need further support? 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