Troubleshooting
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      2. Troubleshooting

      Audio Troubleshooting

      Important steps to resolve common audio issues on Mac and Windows

      mAIscribe relies on high-quality audio input to generate accurate notes. If you're experiencing issues with your microphone, follow this guide to diagnose and fix the problem.

      Step 1: Check Your Microphone is Detected

      Mac (Built-in or External Microphone)

      1. Click the Apple menu  and go to System Settings.

      2. Select Sound > Input.

      3. Look for your microphone in the list:

        • If using the built-in microphone, ensure Internal Microphone is selected.

        • If using an external microphone, confirm it appears and is selected.

      4. Speak into the microphone and check if the input level bar moves.

        • If no movement, try increasing the Input Volume slider.

      Windows (Built-in or External Microphone)

      1. Right-click the Speaker icon 🔊 in the taskbar and select Sound settings.

      2. Scroll down to Input and look for your microphone under Choose a device for speaking or recording.

        • If using the built-in microphone, select Microphone (Internal).

        • If using an external microphone, make sure it appears and is selected.

      3. Speak into the microphone and check the Test your microphone bar for activity.

        • If there’s no movement, increase the Microphone volume in Device properties.

      🔹 If your microphone is not detected:

      • Disconnect and reconnect an external microphone.

      • Restart your computer and check again.

      Step 2: Ensure Microphone Access is Enabled

      Mac: Allow Microphone Access for Your Browser

      1. Go to System Settings > Privacy & Security > Microphone.

      2. Ensure your web browser (e.g., Chrome, Safari, Edge) is enabled.

      Windows: Allow Microphone Access for Your Browser

      1. Open Settings > Privacy & security.

      2. Click Microphone and ensure Microphone access is ON.

      3. Scroll down and ensure your web browser is listed and enabled.

      Step 3: Check Your Browser Settings

      1. Open mAIscribe in Chrome.

      2. Click the lock Screenshot 2025-03-28 at 16.46.09 icon in the address bar.
        Ensure Microphone access is Allowed.

        • Screenshot 2025-03-28 at 16.20.46

          Step 4: Fix Low or No Audio Pickup

          Mac

          1. Go to System Settings > Sound > Input.

          2. Increase the Input Volume slider.

          3. If using an external microphone, unplug and reconnect it.

          Windows

          1. Open Control Panel > Sound > Recording.

          2. Select your microphone and click Properties.

          3. Under the Levels tab, increase the Microphone volume.

          4. Disable Microphone Enhancements if they are enabled.

          Step 5: Avoid Common Issues

          ✅ Do not mute your microphone

          • Check your physical microphone (if external) for a mute switch.

          • Some headsets have a mute button—double-check if it’s on.

          ✅ Prevent browser conflicts

          • Close any other tabs or apps using the microphone (e.g., Zoom, Teams).

          ✅ Check internet speed & stability

          • A slow connection can cause delays or audio dropouts.

          • If needed, restart your Wi-Fi router.

        Final Step: Restart Everything

        1. Restart your browser and try again.

        2. Restart your computer if the issue persists.

      Detailed video on Windows settings

      From 0' til 2'22" - How to set up and test your audio settings

      From 2'23"- How to set up and troubleshoot if using a remote desktop