Privacy & Security
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      1. mAIscribe Knowledge Base
      2. Privacy & Security

      How mAIscribe Protects Your Privacy and Patient Data

      Who can access your data? How is it secured? Compliance and more

      In a world where data security is a growing concern, mAIscribe prioritises your privacy.

      Our AI-powered medical scribe is designed with strict security measures to ensure that doctors can use it with complete confidence.

      1. Who Can Access Your Data?

      Your data is yours. Here’s what that means in practice:

      🔒 You control your data. mAIscribe does not access, review, or use your patient notes unless you explicitly share them with our team for troubleshooting.

      👨‍⚕️ Patient confidentiality is built-in. The system is designed to process medical notes without storing any identifiable patient information.

      🇦🇺 Data stays in Australia. Our servers are hosted in Australia, ensuring compliance with the Australian Privacy Act 1988 and all applicable healthcare regulations.

      2. Is My Data Secure?

      Yes - mAIscribe implements enterprise-grade security:

      • End-to-end encryption – Your notes are encrypted in transit and at rest.
      • Strict access controls – Only authorised users can access their own data.
      • Zero AI training on user data – Your notes never contribute to AI model improvements.
      • Regular security audits – We continuously review and strengthen our security measures.

      3. What Happens When I Delete My Data?

      Currently your recording is automatically deleted 24h after the consultation, and your summaries are retained for 7 days.

      If you choose to delete a note, it is permanently removed from our system. We do not keep backups of deleted records, ensuring you have full control over your information.

      Whats happens to data synced from the EMR?

      mAIscribe operates as your authorised agent, on your own machine, for your direct benefit.
      Today Maia works in read-only mode:

      1. It extracts clinical and billing context from the record and delivers it to mAIscribe.
      2. Maia never stores data offshore, never exceeds the permissions you already have in your EMR, and can be disabled whenever you choose.
      3. Total control stays with you from start to finish.
      4. Data from your EMR is NOT stored in mAIscribe - it is erased as soon as you move to the Next Patient

      4. How Does mAIscribe Comply with Privacy Laws?

      We adhere to:

      • The Australian Privacy Act 1988 (protecting personal and health information).
      • The Notifiable Data Breaches (NDB) scheme (promptly reporting any data breaches).
      • Industry best practices for healthcare data protection.

      Your trust is our top priority. If you have any concerns about privacy, security, or data handling, our team is always available to provide transparency and support.

      Want to know more?

      - Access our Privacy Policy

      - Check our Privacy Resources

      - Learn about Obtaining Patient Consent