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      What's Maia and how to install it?

      Learn all you need to know about Maia, your Medical AI Agent - how to download, install, and make the most out of it

      What's Maia?

      Maia by mAIscribe is your Medical AI Agent (MAIA).

      It's our new desktop app, part of mAIscribe 2.0, that syncs securely with the EMR before you even say a word.

      It currently supports Best Practice (BP) on a Windows environment.

      It runs locally, privately, and under your full control and allows you to pull in structured data. 

      This includes:

      • Real-time visibility of patient medication, history and billing

      • Auto-filled fields to reduce double-handling (Name, gender, age)

      • New Action Assistant that highlights billing opportunities (see Service Opportunities)

      How to Download Maia

      You can find a full step-by-step video at the end of this page

      1. Click the "Set up Maia" button on mAIscribe
        Screenshot 2025-06-16 at 12.21.08
      2. Select your EMR
        Please note that you will only be redirected to the next step if you have selected BP. If you choose any other EMR, we will log that selection and notify you when support becomes available.
        Screenshot 2025-06-16 at 12.21.33
      3. Select your Connection Method
        Note: If you use BP AND connect to BP via a Remote Desktop connection (RDP), you'll also need to install the Connector Tool. Both will be downloaded at the next step.
        Screenshot 2025-06-16 at 12.24.48
      4. Click to Download Maia (+ Connector tool if needed - both will download at the same time)
        You'll also have access here to watch a quick setup video.
        Screenshot 2025-06-16 at 12.22.25

      Run the installer

      1. The installer is a .exe file. You simply double-click to launch and follow the install wizard. 
      2. Important: Maia should be installed in the same instance of Windows that you see BP when you open a patient file.
      3. Important: If you use a Remote Desktop, install the Connector Tool in the same instance of Windows that you see the shortcut to open RDP (your local desktop).
      4. If you’re missing packages needed for the app to run, a pop-up will guide you through installing them.

      Attention: If you use a Remote Desktop (now called Windows App), install Maia in the Remote Desktop and the RDP Connector in the LOCAL desktop.

      If you don't use RDP, you'll install Maia in the local desktop (no need for the RDP Connector).

      If these are installed in the wrong places, the sync won't work and you'll need to uninstall both and start the process again.

      Login to the mAIscribe Sync app

      1. Once you've finished installation, it will prompt you to login. Use the same email and password you use for the web app.
      2. Once signed in, you’ll stay logged in between sessions.
      3. Maia will appear in your system tray - bottom right corner for Windows - a small lab flask icon.
        Screenshot 2025-06-27 at 4.39.39 pm
      4. Right-click to sign out, exit, or manage the app.

      Tips for Shared Workstations

      If you share your computer with other clinicians, always sign out of Maia after your session to prevent system confusion.

      Troubleshooting

      Check this article to learn the expected behaviour of Maia.

      If the sync isn't working (no data being pulled after 30 seconds, no switch between mAIscribe and BP, etc), you can try a few things:

      1. Close the patient record in BP
      2. Click on the Maia icon in your Windows tray and sign out - and sign back in.
      3. Refresh your mAIscribe tab and click  "Start" recording

      Sometimes the system doesn't recognise the login the first time, but this should solve it.

      Step-by-step Installation Guide for Windows (including the Remote Desktop Connector)

      Watch Maia in action